Medical Disclaimer

Senior IT of Dallas-Ft Worth, LLC is a residential technology service. We are not a medical provider, not a medical-device manufacturer, and not a 24/7 monitored alert service.

We work hard to help seniors live safely and independently at home with smart-home technology. That is different from medical care, and the difference matters. This page explains exactly what we do and do not provide so families can make informed decisions.

What we are not

We do not provide medical equipment

The devices we install — Amazon Echo speakers, smart plugs, smart switches, smart locks, video doorbells, smart smoke and carbon-monoxide detectors, occupancy sensors, robot vacuums, indoor and outdoor cameras, smart light bulbs — are consumer electronics, not medical devices.

We do not sell, lease, distribute, or repair:

• Hospital beds, walkers, wheelchairs, canes, or other durable medical equipment (DME)
• Oxygen concentrators, CPAP machines, or other respiratory equipment
• Glucometers, blood-pressure cuffs, pulse oximeters, or other diagnostic instruments
• Lift chairs, stair lifts, or patient lifts
• Hearing aids
• Prescription medications, pill dispensers programmed for medication management, or any device whose primary function is administering medication
• Pacemakers, defibrillators, infusion pumps, or any implanted or wearable therapeutic device

If you need any of the above, please contact a licensed durable-medical-equipment supplier, your physician, or your insurance carrier.

We do not provide medical advice

We are not doctors, nurses, occupational therapists, physical therapists, social workers, geriatric care managers, or licensed clinicians of any kind. Nothing on this website, in our consultations, in our proposals, or in our follow-up conversations is medical advice.

If you have a question about a medical condition, medication, fall risk, cognitive change, or any other matter that requires clinical judgment, please consult a qualified healthcare professional.

We do not provide 24/7 monitoring or emergency response

The systems we install are not medical alerts and are not 911 services. They are not monitored by a human being twenty-four hours a day. They will not automatically dispatch police, fire, paramedics, or any other emergency responder.

A few specific clarifications:

• A video doorbell records or streams video when motion is detected or the button is pressed. It does not call anyone for help.
• An indoor camera lets a family member check in if they choose to look. It does not watch on its own.
• An Amazon Echo or Echo Show can place a voice or video call to a family member if asked, and certain Echo features (e.g., Alexa Together) can detect long periods of no motion. Neither feature replaces a medical alert. Alexa cannot reliably detect falls, medical events, or impaired speech, and it cannot summon emergency services on the senior's behalf without a clearly spoken command.
• A smart smoke or CO detector sends a notification to the family contact's phone. It does not call the fire department.

We do not provide fall detection on our own

Several of our packages include the option to set up fall detection, using devices the family selects and purchases. The most common choices are:

• Apple Watch SE with Fall Detection — wrist-worn, can call emergency services and notify contacts after a hard fall, requires the senior to wear it.
• Amazon Alexa Together — uses existing Echo devices to detect "no motion" patterns and notify family contacts. It is not a hard-fall detector and does not call 911.
• Stand-alone medical-alert pendants (Lively, Life Alert, Medical Guardian, GreatCall, Bay Alarm Medical, etc.) — these are independent devices sold and monitored by their own manufacturers. The senior pushes a button or experiences a hard fall, and a 24/7 monitoring center contacts emergency responders.

Senior IT of Dallas-Ft Worth can help install and configure any of the above, but the service contract for fall detection and emergency monitoring is with the device manufacturer or monitoring company, not with us. Reliability, response time, and any guarantees come from them. If a fall-detection feature fails for any reason, we are not liable for the medical outcome.

In an emergency

Always dial 911.

The technology we install is a convenience layer, not a safety net. If a senior falls, has chest pain, becomes confused, has trouble breathing, or otherwise needs urgent help, the right first action is to call 911 — by phone, by Apple Watch SOS, or by pressing the button on a stand-alone medical-alert pendant.

What we do provide

For clarity, here is what Senior IT of Dallas-Ft Worth actually does:

• We assess a senior's home for opportunities to make daily life easier, safer, and more connected with consumer smart-home technology.
• We recommend, install, and configure consumer-grade voice assistants, smart locks, video doorbells, smart lighting, smart smoke and CO detectors, and similar devices.
• We teach the senior how to use the technology, patiently, until they can do the things that matter most without help.
• We provide remote and in-home support during the package window and on an optional monthly plan.
• We coordinate with family members on what's installed, where, and who can see what.

That is the whole scope. We are direct about it on every quote and in every Service Agreement.

What to do if you need a medical provider

If after reading this you realize what you actually need is medical equipment, in-home nursing, occupational therapy, a geriatric care manager, or a hospice service, please tell us. We are happy to point you toward reputable local providers in the north DFW area. We do not take referral fees from anyone we recommend.

Questions

Call 214-218-8907 or email greg@srit-dfw.com.

This disclaimer is incorporated by reference into every Senior IT of Dallas-Ft Worth Service Agreement. By engaging us for service, the senior and the responsible family member confirm they have read and understood it.