Senior IT of Dallas-Ft Worth

Senior IT of Dallas-Ft Worth, LLC

Smart Tech. Smart Living.

Call or Text Us 214-500-1131
Patient, plain-English help40 years making technology dependableTrained in aging-in-placeBonded and insuredBackground-checkedFamily owned, local to north DFWPatient, plain-English help40 years making technology dependableTrained in aging-in-placeBonded and insuredBackground-checkedFamily owned, local to north DFW

Medical Disclaimer

Senior IT of Dallas-Ft Worth, LLC is a residential technology service. We are not a medical provider, not a medical-device manufacturer, and not a 24/7 monitored alert service.

We work hard to help seniors live comfortably and independently at home with smart-home technology. That is different from medical care, and the difference matters. This page explains exactly what we do and do not provide so families can make informed decisions.

What we are not

We do not provide medical equipment

The devices we install (Amazon Echo speakers and displays, smart light bulbs and LED strips, smart plugs, no-wire smart dimmers, and motorized shades) are consumer electronics, not medical devices.

We do not sell, lease, distribute, or repair:

If you need any of the above, please contact a licensed durable-medical-equipment supplier, your physician, or your insurance carrier.

We do not provide medical advice

We are not doctors, nurses, occupational therapists, physical therapists, social workers, geriatric care managers, or licensed clinicians of any kind. Nothing on this website, in our consultations, in our proposals, or in our follow-up conversations is medical advice.

If you have a question about a medical condition, medication, fall risk, cognitive change, or any other matter that requires clinical judgment, please consult a qualified healthcare professional.

We do not provide 24/7 monitoring or emergency response

The systems we install are not medical alerts and are not 911 services. They are not monitored by a human being twenty-four hours a day. They will not automatically dispatch police, fire, paramedics, or any other emergency responder.

A few specific clarifications:

We do not provide fall detection

Senior IT of Dallas-Ft Worth does not offer, install, or configure fall detection or medical-alert systems, and we do not take responsibility for emergency response.

If fall detection or a guaranteed emergency response matters for your family, the right tool is a professionally monitored medical-alert service, for example a monitored pendant or watch from a company like Lively, Medical Guardian, or Bay Alarm Medical. With those services the senior presses a button (or a hard fall is detected) and the provider's 24/7 monitoring center contacts emergency responders. You contract with that provider directly; the service relationship, reliability, response time, and any guarantees are entirely between you and them, not us.

We do not monitor, and please do not rely on us to. We never receive a fall, motion, or other device alert. Any alert from a device we set up is delivered only to the contacts you configure, or to a separate monitoring company you contract with directly, never to Senior IT of Dallas-Ft Worth. No device is guaranteed to detect a fall or to notify anyone, and you should not rely on any device we install as a life-safety system or emergency-response service. The complete terms (including a limitation of liability) are set out in our written Service Agreement, which is signed before any installation.

Household and environmental alerts (water leaks, freezer, temperature)

Some setups include optional sensors that can send a heads-up about a water leak, a freezer or refrigerator warming up, or a room getting too hot or too cold. These are a best-effort convenience, not a guaranteed monitoring, alarm, or shut-off system.

They depend on continuous electrical power, a working internet and Wi-Fi connection, charged device batteries, and third-party apps and cloud services, any of which can fail without warning. As a result, an alert can be delayed, incomplete, or missed entirely, and a sensor can miss an event or report a false one. These sensors do not stop a leak, shut off water, extinguish a fire, or prevent a freeze; they are not a substitute for professional leak-detection and automatic water shut-off, fire and alarm systems, or freeze-protection systems.

You should not rely on any device we install to prevent property damage, spoilage, or loss. Senior IT of Dallas-Ft Worth is not responsible for any damage, loss, or injury that occurs because an alert was delayed, was not delivered, or did not fire. For protection you can count on, use a professionally monitored service and appropriate mechanical safeguards (such as an automatic water shut-off valve). The complete terms, including a limitation of liability, are in our written Service Agreement.

Scam, fraud, and financial safety

Part of what we do is education: we patiently teach how to recognize suspicious calls, texts, and emails, and we help set up basic good habits like strong passwords. This is general information and coaching, not a guarantee, and not a security or fraud-protection service. We are not a bank, not a fraud-monitoring service, and not financial advisors, and we do not review, manage, monitor, or protect anyone's accounts, money, or investments.

Scammers constantly change tactics, and no amount of teaching can prevent every scam. A person may still be deceived, click a bad link, or share information despite our coaching. You should not rely on us to prevent fraud or financial loss, and Senior IT of Dallas-Ft Worth is not responsible for any scam, fraud, identity theft, or financial loss that may occur, whether or not the person received our coaching. If money has been lost or an account may be compromised, contact the bank or card issuer and local authorities right away, and report it to the FTC at reportfraud.ftc.gov.

In an emergency

Always dial 911.

The technology we install is a convenience layer, not a safety net. If a senior falls, has chest pain, becomes confused, has trouble breathing, or otherwise needs urgent help, the right first action is to call 911: by phone, by Apple Watch SOS, or by pressing the button on a stand-alone medical-alert pendant.

What we do provide

For clarity, here is what Senior IT of Dallas-Ft Worth actually does:

That is the whole scope. We are direct about it on every quote and in every Service Agreement.

What to do if you need a medical provider

If after reading this you realize what you actually need is medical equipment, in-home nursing, occupational therapy, a geriatric care manager, or a hospice service, please tell us. We are happy to point you toward reputable local providers in the north DFW area. We do not take referral fees from anyone we recommend.

Questions

Call or text 214-500-1131 or email greg@srit-dfw.com.

This disclaimer is incorporated by reference into every Senior IT of Dallas-Ft Worth Service Agreement. By engaging us for service, the senior and the responsible family member confirm they have read and understood it.