Services and support

Start here: the Technology Wellness Assessment ($199)

A roughly 90-minute in-home visit and a written, prioritized plan. It's the single best first step, whether you end up doing a little or a lot.

We review the whole home:

• Internet and Wi-Fi: speed, and whether it actually reaches every room
• Your devices: what's already here and what it can do
• Scam and password safety: what to trust, what to ignore, what to clean up
• Lighting and trip hazards: the dim hallway, the 2 a.m. path to the bathroom
• Voice and automation: where a little tech removes a daily struggle
• A quiet eye on the house: a heads-up if the freezer warms up, there's a leak, or the house gets too cold
• Family communication: easy video calls and staying in touch from afar
• Emergency planning: what to do, and what technology is (and isn't) for

You leave with a prioritized, written report, yours to keep, use, or hand to anyone. The $199 is credited toward any work booked within 30 days.

Book your assessment

What a home setup can include

After the visit we design and price your setup, so you only pay for what fits. We lead with what you get. The starting prices below are a floor, and most families land higher once it's built around them.

Starter · from $499

A simple, confident start: a voice assistant and a few lights that come on by themselves, set up and taught patiently.

Enhanced · from $1,200

An easier, calmer day: video calls with family on a big, simple screen, lights that follow a schedule, and the little routines that make home feel effortless.

Comprehensive · from $2,900

A complete setup: the whole home made easier, plus a quiet eye on the house (a freezer warming up, a water leak, rooms too cold), designed around one person and taught until it sticks.

Custom · quoted from your plan (the path most families choose)

Every home and person is different, so we design around your actual day, your home, and what matters to you, then price it from your written plan, agreed before any work begins.

Talk about your home

Keeping an eye on the house

Drawing on Greg's background in building dependable systems, we can add quiet alerts the whole familyyou and your family can see, so no one has to guess whether things are okay:

• A heads-up if the freezer is warming up, before the food spoils
• A warning if there's a water leak under a sink or by the water heater
• A nudge if the house gets too cold or too warm, or the air needs attention

These are simple, best-effort alerts, not repair work and not a guaranteed monitoring system. They depend on power, Wi-Fi, and device batteries, so they can be delayed or missed, and they are not a substitute for professional leak, alarm, or freeze protection. Anything involving the heating or cooling equipment itself is handled by our licensed partner. How our alerts work, and what they can't do.

Teach Me: confidence with your own devices

For the senior who wants to feel comfortable with the everyday devices they already use.If you would like to feel more comfortable with the everyday devices you already use. No new system, just patient help. Hands-on setup of the phone, tablet, computer, and smart TV; the everyday how-tos (video-calling the grandkids, texting photos, groceries online, even trying ChatGPT); accounts and apps tidied; accessibility tuned for easy reading and hearing; and scam-safety basics. A single on-site visit, using the senior'syour own devices. Can be booked on its own or scoped at the assessment.

Keep it running

Technology needs a little tending, and families likeyou might like having someone to call. Our optional ongoing support plans run from a quarterly checkup to a plan that keeps a designated adult childa family member in the loop. Prefer no plan? Help is always available by the hour (below).

Ongoing support, by the hour ($125)

Prefer no plan? Help is always available by the hour for one-off problems, follow-ups, and new-device setup, billed only when you use it. Two-hour minimum on on-site visits.

• Support hours: 9 a.m. – 5 p.m., Monday through Friday. After-hours help by special arrangement.
• Trip fee waived within 20 miles of Fairview
• $30 trip fee from 20 to 35 miles
• Beyond 35 miles by special arrangement

Monitoring, fall detection, and emergencies: what we don't do

These points match our Service Agreement:

• We do not provide fall detection or medical-alert monitoring. If a guaranteed emergency response matters, the right tool is a professionally monitored medical-alert service with a 24/7 center, which you contract directly with that provider.
• The devices we install are not monitored by us. Any alert from a device we set up goes only to the family contacts you choose, never to us.
• In an emergency, dial 911.

Full details are on our medical disclaimer.

Discounts

• First responders and Veterans: thank you for your service. Ask us when you book.
• Referral credit: $50 toward your next service for any referral that becomes a paying client.

What we don't do ourselves, and how we cover it

The boundaries protect everyone, and they're on every quote. We don't do medical advice or medication management; electrical work behind walls; plumbing; or long-term holding of keys or passwords. And we don't install cameras, smart locks, or alarm systems under our own name.

When a job needs licensed trade work, like electrical, heating and cooling and thermostats, or cameras and locks, we coordinate trusted, licensed partners and manage the whole project, so you have one point of contact and it's done right and to code.

Want the details? What each level can include

You don't need to memorize this. The assessment sorts out what's right for you. But if you like to see it laid out:

Custom setups draw on any of these, built entirely around you and priced from your written plan.

Book your Technology Wellness Assessment Or call or text 214-500-1131

Ongoing support plans

A system is only as good as the day it keeps working. Technology drifts: apps update, passwords expire, a router reboots and a routine stops. Our optional support plans keep everything running and give your familyyou a single person to call, so small problems never become big ones.

All plans are month-to-month, cancel anytime, and include priority scheduling. Choose the level that fits.

Support hours are 9 a.m. to 5 p.m., Monday through Friday, with after-hours help by special arrangement. Plans cover the technology we installed or that we've reviewed and taken on. They are not a monitoring or emergency-response service. In an emergency, dial 911. Remote help requires a working internet connection. Hardware and any new devices are billed separately. Pricing is introductory and may change; your rate is locked while your plan is active.

Prefer no plan?

That's fine, help is always available à la carte by the hour, billed only when you use it. Plans simply save money and give you a standing relationship if you'd rather not think about it.

Ask about a support plan Or call or text 214-500-1131

How it works: the SrIT™ Process, step by step

Five steps, the same for every client. By the time you're paying us, you already trust the process and know exactly what you're buying.

1. Listen & learn (a free 30-minute call)

You tell us what's prompting the call, and we talk about the person, the home, the internet, and who the decision-makers are. By the end we either recommend a Technology Wellness Assessment ($199), an hourly visit ($125/hr, two-hour minimum) for a defined fix, or someone else if you'd be better served elsewhere. We email a written summary within 24 hours, even if you didn't book, so it's easy to forward to a sibling who wasn't on the call.

2. Home assessment ($199)

We come to the home for about 90 minutes; the fee is credited toward any work booked within 30 days. We bring a small demo kit (an Echo Show, a smart plug, a smart bulb) so the technology can be seen and touched. The person leads the tour while we review Wi-Fi, the devices already there, lighting and trip hazards, scam and password safety, and how the family stays in touch, looking for the highest-value priorities, not a long shopping list. Within 48 hours you get a short, written, prioritized plan — scoped by room, with an itemized list and total — to read, share, and approve. No same-day pressure to decide.

3. Select & purchase

Once you approve the plan, we take the guesswork out of the buying: we recommend only the equipment that's truly needed, purchase trusted, reliable devices, and make sure everything will work together as one system. A 50% deposit orders the hardware and locks the install date, with no drifting quotes.

4. Install & personalize

We show up on time in Senior IT of Dallas-Ft Worth polos and work room by room, explaining each device before installing it. We install and test everything, then build the personalized routines, automations, and voice commands and fine-tune it all to work the way you want.

5. Train & support

Technology should feel empowering, not intimidating. Before we leave, the person demonstrates the one thing they wanted most, unassisted — calling their daughter by voice, turning the bedroom lamp on without getting up. If they can't do it on their own, the install isn't done. We leave an easy "what we set up" guide, email the same to the family contact, and stay available afterward, by the hour or on an optional support plan.

How long it takes

If something is urgent (a recent fall, a parent locked out, family arriving from out of town), say so on the first call and we'll work the schedule.

What you'll need ready

Not much — the person's Amazon account (we'll create one if needed), the Wi-Fi password, and a name and phone number for the family member you'd like as primary contact. We bring everything else.

Schedule a free 30-minute consultation Or call or text 214-500-1131