About Senior IT of Dallas-Ft Worth
I'm Greg Gorman. Senior IT of Dallas-Ft Worth is a family business, based in Fairview, Texas, built on the kind of personal, attentive service the people we serve expect and deserve. I started the company because I watched family members navigate the question of staying in their home as they got older, and I saw how much voice technology and smart-home devices could help when someone took the time to set them up properly.
Our mission
At SrIT, our mission is to help older adults and their families stay independent at home through practical, personalized technology. That's our specialty, and it isn't our only work: we also help anyone who finds technology frustrating, at any age, with the same patient, judgment-free approach. Often the person who calls us is an adult child or a neighbor arranging things for someone they love, and that's exactly who we're here for too. We started this work because of our own family, and that's still the heart of it: setting up technology that fits real life, so people stay connected and comfortable in the place they call home.
Our why, in one line: improving lives through technology that fits the person, not the other way around. Nicole says it best in her own words, Improving Life with Technology, and the fuller story of how our family became our own first client is in Client Zero.
Forty years in technology
I spent four decades building software, leading engineering and product teams, and running global developer programs. The short version:
- PayPal (2022–2026): I held two roles during my tenure: founding and leading the Developer Relations function (the team that helps the developers and merchants who use PayPal's platform), and serving as a product manager.
- IBM (2008–2022): I was a Director, ran global operations for IBM's developer engagement properties, and was on the founding leadership team of IBM's Internet of Things business unit. I held product management responsibility for a portfolio that exceeded $500 million in annual revenue.
- Telelogic AB (1992–2008, acquired by IBM): Vice President of Product Management.
- McDonnell Douglas (1983–1992): Principal Engineer on safety-critical aircraft software.
I have a Bachelor of Science in Electrical Engineering from the University of Missouri-Columbia and certifications from AIPMM (Certified Product Manager) and INCOSE (Expert Systems Engineering Professional).
That background matters here for a specific reason: I have spent forty years making complicated technology dependable for the people who use it.
You can see my full professional history on LinkedIn.
Expert Systems Engineering Professional (ESEP)
I hold the ESEP credential from INCOSE, the International Council on Systems Engineering, the worldwide professional body that sets the standards for how complex systems are designed and integrated. ESEP is INCOSE's highest professional grade, awarded to engineers with decades of proven experience building large, safety- and mission-critical systems so that every piece works together reliably, the same rigor used in aircraft, spacecraft, and enterprise technology.
What ESEP means in practice for you: a home full of smart devices is a system, not a pile of gadgets. The discipline that keeps mission-critical systems dependable is exactly what makes your lights, voice assistant, network, and daily routines work together, and keeps them working six months and a year later, not just on install day.
Other engineering credentials
- Certified Product Manager (CPM), AIPMM (Association of International Product Marketing and Management).
- Bachelor of Science in Electrical Engineering, University of Missouri-Columbia.
Why aging in place
After my last role, I wanted work I could do from my own community, on my own terms, with people I would meet in person. Aging in place was the right fit.
A close family member of mine has been using Alexa for several years now. She talks to it every morning. She has a name for it. She's told me, more than once, that she thinks of it as one of her girlfriends. That's how I know this works: not from a brochure, from someone who actually sat down with the technology and let it become part of her day. The job is to set it up so it can become part of someone else's day.
Certified Aging in Place Specialist (CAPS)
I hold the CAPS credential from the National Association of Home Builders. CAPS is the formal training program for professionals who help seniors stay independently in their homes. It covers home design, accessibility, fall prevention, the conditions that change as people age, and how to talk respectfully with both the senior and the family making decisions together.
What CAPS means in practice for you: when I walk into a home, I notice things that a generic IT person doesn't. The unreachable light switch. The throw rug at the bathroom door. The phone too far from the bed. The technology recommendations come from that observation, not from a checklist of devices to sell.
Civic background
A few things you'll see on the credit page that aren't in most consultants' bios:
- Board member and VP of IT, McNeese Kids, a 501(c)(3) focused on children's food, housing, and welfare in North Texas. Disabled-veteran founded, woman-led, 100% volunteer-run. I run the website and the rest of the organization's technology stack.
- Eagle Scout and Silver Beaver award (Boy Scouts of America). The character standards in those organizations have shaped how I run a business.
Nicole Katrana, co-founder
Nicole Katrana brings over 30 years of experience in the technology industry. She is known for connecting people, ideas, and opportunities, translating complex technology into actionable insights while fostering engaged communities that drive meaningful outcomes.
Deeply committed to giving back, Nicole serves as a board member for McNeese Kids and is actively involved in philanthropic and community initiatives. As a double transplant survivor, she is also a passionate advocate who shares her journey to inspire, support, and uplift others facing similar challenges.
Today, she brings together her extensive technology expertise, her personal health journey, and her husband's shared passion and experience in technology to create solutions that support and scale impact for others navigating similar paths.
Nicole holds a BBA in Accounting from Southern Methodist University (SMU), an MBA in Marketing from the University of Dallas, and is a Certified Public Accountant (CPA, inactive).
You can connect with Nicole on LinkedIn, and read about her health journey on her blog.
What we bring to your parent's house
When you hire us, you get a team that will:
- Show up on time, in a SRIT polo, with insurance, bond, and background-check papers in hand if you want to see them.
- Talk to your parent like an adult, not over them.
- Let your parent lead the home tour and pick what they want.
- Explain every device in plain language before installing it.
- Tell you plainly what we don't install (security cameras, smart locks, and alarms) and never overpromise.
- Tell you what won't work, not just what will.
- Charge what we quoted and not change the number without asking first.
- Return your calls within one business day.
That's the job.
Ready to talk?
Schedule a free 30-minute consultation Or call or text 214-500-1131