Ongoing support plans
A system is only as good as the day it keeps working. Technology drifts — apps update, passwords expire, a router reboots and a routine stops. Our optional support plans keep everything running and give your family a single person to call, so small problems never become big ones.
All plans are month-to-month, cancel anytime, and include priority scheduling. Choose the level that fits.
Silver
$29/month
For a home that mostly just works and wants to keep it that way.
- Quarterly technology checkup (remote or on-site)
- Software and device updates applied
- Questions answered — no per-call charge on checkups
- Priority scheduling over non-plan clients
Gold
$59/month
Most families pick this one. Fewer visits needed, because most things get fixed remotely.
- Everything in Silver
- Unlimited remote help by phone and screen-share
- Spring and fall on-site tune-ups
- Discounted hourly rate for anything on-site
Platinum
$99/month
For families where an adult child is managing things — often from out of town.
- Everything in Gold
- A designated adult-child point of contact with proactive updates
- Environmental-monitoring review — temperature, freezer, and water-leak alerts kept healthy
- Annual whole-home technology review with a fresh written plan
Plans cover the technology we installed or that we've reviewed and taken on. They are not a monitoring or emergency-response service — in an emergency, dial 911. Remote help requires a working internet connection. Hardware and any new devices are billed separately. Pricing is introductory and may change; your rate is locked while your plan is active.
Prefer no plan?
That's fine — help is always available à la carte by the hour, billed only when you use it. Plans simply save money and give you a standing relationship if you'd rather not think about it.